Privacy Policy

Last Updated: September 5, 2026

Fronpy ("Fronpy," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when you visit or use Fronpy.com (the "Website"), contact us, request our services, use our client portal, purchase or download digital products, or otherwise interact with us.

This Privacy Policy explains what information we collect, how we use and protect it, when we may share it, and the choices and rights available to you.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Fronpy is a digital technology and software development company providing services including software development, website development, mobile application development, web automation, SEO and content marketing, social media marketing, UI/UX design, e-commerce development, API integration, and related digital services.

Business: Fronpy

Website: Fronpy.com

Address: 84 Jalal Plaza, Muradpur, Chittagong, Bangladesh

Email: support@fronpy.com

Phone: +8801321722999

If you have questions about this Privacy Policy or your personal information, you may contact us using the details above.

2. Information We Collect

We may collect different categories of information depending on how you interact with our Website and services.

2.1 Information You Provide Directly

You may voluntarily provide personal information when you:

Submit a contact or project inquiry form
Request a quote or consultation
Contact us by email, phone, WhatsApp, or other communication channels
Purchase or download a digital product
Create or use a client account or portal
Request customer support
Subscribe to communications or updates
Submit information in connection with a project
Communicate with us regarding an existing service or order

This information may include:

Full name
Email address
Telephone or WhatsApp number
Company or organization name
Billing or business information
Project requirements and descriptions
Account credentials
Information contained in communications with us
Transaction and order information
Any other information you voluntarily choose to provide

Please do not submit sensitive personal information through general contact or project forms unless it is specifically required and requested by us.

3. Information Collected Automatically

When you visit the Website, certain information may be collected automatically by our servers, hosting providers, security systems, analytics services, or similar technologies.

Depending on how the Website is configured, this information may include:

IP address
Browser type and version
Operating system
Device type
Approximate geographic location derived from IP address
Referring website or page
Pages visited
Date and time of visits
Time spent on pages
General Website interaction information
Error and diagnostic information
Security and fraud-prevention information

This information is generally used in an aggregated or technical manner to operate, secure, maintain, and improve the Website.

4. Cookies and Similar Technologies

Fronpy may use cookies and similar technologies to operate the Website and improve your experience.

Cookies are small files stored on your device that allow a website to recognize your browser or remember certain information.

Essential Cookies

These may be necessary for:

Website functionality
Security
Authentication
Client portal functionality
Shopping cart or transaction functionality
Remembering necessary preferences

Analytics Cookies

Where enabled, analytics technologies may help us understand:

How visitors use the Website
Which pages are visited
Website traffic patterns
Technical problems
General visitor behavior

Preference Cookies

These may remember settings and preferences to make your future visits more convenient.

Marketing Cookies

If we use advertising or marketing technologies, these technologies may collect information about Website interactions to help measure or deliver relevant advertising.

You can generally control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the Website.

5. How We Use Your Information

We may use personal information for legitimate business and operational purposes, including to:

Provide and manage our services
Respond to inquiries and requests
Prepare quotations and proposals
Communicate with clients and prospective clients
Process orders and digital-product purchases
Provide customer and technical support
Manage client accounts and portal access
Deliver digital products and services
Process and manage projects
Communicate about project status
Improve our Website, products, and services
Maintain Website security
Detect and prevent fraud, abuse, or unauthorized access
Troubleshoot technical problems
Maintain business and transaction records
Comply with applicable legal obligations
Enforce our agreements and policies
Protect our rights, property, and users
Send service-related communications
Send marketing communications where legally permitted and, where required, with your consent

We will not use your personal information for purposes materially incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

6. Legal Bases for Processing

Where applicable privacy laws require a legal basis for processing personal information, we may process information based on one or more of the following:

Performance of a contract: When processing is necessary to provide services or products you have requested.
Legitimate interests: When processing is reasonably necessary for operating, securing, improving, and protecting our business and Website.
Consent: Where you have provided consent for a particular processing activity.
Legal obligations: When processing is necessary to comply with applicable laws, regulations, court orders, or governmental requests.
Protection of rights: When processing is necessary to protect our rights, property, users, or business interests.

Where processing is based on consent, you may generally withdraw that consent at any time, subject to applicable legal limitations.

7. How We Share Information

We do not sell your personal information as a general business practice.

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide services.

Service Providers

We may use third-party providers for services such as:

Website hosting
Cloud storage
Website security
Email delivery
Customer support
Analytics
Payment processing
Software infrastructure
Database services
Backup services
Communication services
Technical maintenance

These providers may process information on our behalf and may only receive information reasonably necessary to perform their services.

Professional Advisors

We may disclose information to professional advisors such as:

Lawyers
Accountants
Auditors
Insurance providers
Other professional service providers

Such disclosures may occur where reasonably necessary for legitimate business purposes.

Legal and Regulatory Authorities

We may disclose information when required to do so by law or when we reasonably believe disclosure is necessary to:

Comply with legal obligations
Respond to lawful governmental requests
Enforce our agreements
Protect our rights
Investigate fraud or abuse
Protect the safety of individuals
Protect the security of our Website and systems

Business Transfers

If Fronpy is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

8. Payment Information

If you purchase products or services from us, payment transactions may be processed through third-party payment providers.

Depending on the payment method available at the time of purchase, payment providers may collect information such as:

Name
Billing information
Transaction information
Payment details
Payment confirmation information

Where payment processing is handled by a third party, payment information may be subject to that provider's privacy policy and terms.

Fronpy does not intend to store complete payment-card information on its own servers unless specifically required and lawfully implemented for the relevant payment service.

9. Digital Products and Software

Fronpy may offer downloadable software, scripts, tools, templates, or other digital products.

When you purchase or obtain a digital product, we may collect information necessary to:

Process your order
Confirm your purchase
Deliver the product
Provide updates where applicable
Provide customer support
Manage licenses or access
Prevent unauthorized use
Maintain transaction records

Certain products may communicate with external services or require third-party APIs. Any personal information processed through such services may also be subject to the privacy policies of those third parties.

10. Client Projects

When you engage Fronpy for software, website, mobile application, automation, SEO, marketing, or other professional services, you may provide information relating to your business, employees, customers, users, systems, or other third parties.

Depending on the nature of the project, we may process such information solely for the purpose of providing the contracted services.

Where appropriate, the parties may enter into additional contractual arrangements, including confidentiality agreements or data-processing agreements, governing project information.

Clients are responsible for ensuring that they have the appropriate rights and permissions to provide personal information to Fronpy for processing.

11. Client Portal

Fronpy may provide a client portal through which clients can access project-related information, communications, documents, invoices, services, or other account information.

Information associated with a client portal account may include:

Name
Email address
Login credentials
Account information
Project information
Communications
Documents
Transaction information
Activity or security logs

You are responsible for maintaining the confidentiality of your login credentials and should notify us promptly if you believe your account has been accessed without authorization.

12. Communications

If you contact us, we may retain the communication and related information in order to:

Respond to your request
Provide customer service
Maintain business records
Follow up on projects
Resolve disputes
Improve our services

We may send transactional or service-related communications that are necessary to provide requested services.

Where legally required, marketing communications will be subject to applicable consent and opt-out requirements.

You may unsubscribe from marketing emails by using the unsubscribe mechanism included in the communication or by contacting us.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide requested services
Maintain business and transaction records
Fulfill contractual obligations
Resolve disputes
Prevent fraud and abuse
Comply with legal, tax, accounting, or regulatory obligations
Enforce agreements

The actual retention period may vary depending on the type of information and the reason it was collected.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

14. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Security measures may include:

SSL/TLS encryption for data transmitted through the Website
Access controls
Authentication mechanisms
Security monitoring
Server and application security measures
Backups
Restricted access to personal information
Regular maintenance and updates

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

15. International Data Transfers

Fronpy may work with clients, service providers, hosting companies, software providers, and other organizations located in countries outside Bangladesh.

As a result, personal information may be processed or stored in countries other than the country in which you live.

Where applicable law requires safeguards for international transfers, we will take reasonable steps to use appropriate legal and contractual mechanisms.

16. Third-Party Websites and Services

The Website may contain links to third-party websites, platforms, services, social media pages, payment providers, software, or other resources.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

When you leave Fronpy.com or interact with a third-party service, we recommend reviewing that third party's privacy policy before providing personal information.

17. Social Media

Fronpy may maintain or interact with social media platforms.

If you communicate with us through social media, the platform may independently collect and process your information according to its own privacy policy.

Information that you publicly post or disclose through social media may be visible to others.

We recommend reviewing the privacy settings and policies of the relevant social media platform.

18. Children's Privacy

Our Website and professional services are intended primarily for businesses, organizations, professionals, and other users who are legally able to use our services.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us. If we determine that we have collected such information in violation of applicable law, we will take reasonable steps to delete it.

19. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights concerning your personal information.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of certain personal information
Request restriction of certain processing
Object to certain processing
Withdraw consent where processing is based on consent
Request portability of certain information
Opt out of certain marketing communications
Lodge a complaint with an applicable data-protection authority

These rights are not absolute and may be subject to legal exceptions.

To exercise a privacy right, contact us using the information in the Contact Us section below.

We may need to verify your identity before fulfilling certain requests in order to protect your information from unauthorized disclosure.

20. Marketing Communications

We may send promotional or marketing communications where permitted by applicable law.

Marketing communications may include information about:

Fronpy services
Digital products
Software
Special offers
New products
Company updates
Educational or promotional content

You can opt out of marketing communications at any time by:

Clicking the unsubscribe link in an applicable email; or
Contacting us at support@fronpy.com

You may continue to receive important transactional or service-related communications even after opting out of marketing communications.

21. Do Not Track

Some web browsers provide a "Do Not Track" feature.

Because there is currently no universally accepted standard for responding to Do Not Track signals, our Website may not respond to such signals unless required by applicable law.

22. Data Breach

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, mitigate, and remediate the incident.

Where required by applicable law, we will notify affected individuals and/or relevant authorities within the legally required timeframe.

23. Accuracy of Information

We rely on the information you provide to us.

You are responsible for ensuring that information you provide is accurate, complete, and current.

If your personal information changes, you may contact us to request an update.

24. Confidential Business Information

Information submitted to Fronpy as part of a project may include confidential business information.

Our handling of confidential project information may also be governed by applicable contracts, confidentiality agreements, statements of work, or other agreements between Fronpy and the client.

Where a separate agreement conflicts with this Privacy Policy regarding project-specific information, the applicable contractual terms may govern to the extent permitted by law.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our services
Changes to our Website
Changes in technology
Changes in legal requirements
Changes in our data practices

When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.

If significant changes are made, we may provide additional notice where appropriate or required by law.

We encourage you to review this Privacy Policy periodically.

26. Governing Law

This Privacy Policy shall be interpreted in accordance with applicable laws and regulations.

Where legally applicable, disputes concerning this Privacy Policy shall be subject to the jurisdiction of the courts and authorities having appropriate jurisdiction over Fronpy's business operations, unless otherwise required by applicable law or contractual agreement.

27. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle personal information, please contact us:

Fronpy

Address:
84 Jalal Plaza, Muradpur,
Chittagong, Bangladesh

Email:
support@fronpy.com

Phone / WhatsApp:
+8801321722999

Business Hours:
Saturday – Thursday, 9:00 AM – 7:00 PM BST

For privacy-related requests, please include enough information for us to identify your request and, where necessary, verify your identity.

28. Acceptance of This Privacy Policy

By using Fronpy.com, submitting information to us, creating an account, purchasing a digital product, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of the Website and services, subject to any rights or obligations that apply under an existing contract or applicable law.