Payment & Refund Policy

Last Updated: September 1, 2024

This Payment & Refund Policy explains the payment methods, payment processing terms, refund eligibility, and refund procedures applicable to products and services purchased from Fronpy ("Fronpy," "we," "us," or "our") through Fronpy.com (the "Website").

By purchasing a product or service from Fronpy, you acknowledge that you have read, understood, and agreed to the terms of this Payment & Refund Policy.

1. Payment Methods

Fronpy accepts payments through the following payment methods, depending on the product or service and the payment options available at the time of purchase:

Bank Deposit / Bank Transfer
Mobile Banking – bKash
Online Payment Gateway

Payment instructions and required payment information will be provided during the purchase process or by our authorized representatives.

Customers are responsible for providing accurate payment and transaction information when completing a purchase.

2. Payment Confirmation

An order, product delivery, project commencement, account activation, or service commencement may depend on successful confirmation of payment.

For bank deposits and mobile banking payments, customers may be required to provide transaction information or proof of payment so that we can verify the transaction.

Fronpy reserves the right to delay delivery or commencement of a product or service until payment has been successfully verified.

A payment is considered successfully completed only after the payment has been received and verified by Fronpy or the applicable payment provider.

3. Currency and Payment Charges

Unless otherwise stated on the relevant product or service page, prices are displayed in the currency specified during the purchase process.

Customers may be responsible for any applicable bank charges, mobile banking charges, payment gateway fees, currency conversion fees, or other transaction charges imposed by their bank or payment provider.

Fronpy is not responsible for additional fees charged by third-party financial institutions or payment providers.

4. Pricing and Order Information

We make reasonable efforts to ensure that product and service prices displayed on the Website are accurate.

Prices, product specifications, features, and service offerings may change from time to time without prior notice.

Changes to pricing will generally not affect an order that has already been successfully paid for, unless otherwise required by law or agreed with the customer.

Fronpy reserves the right to correct pricing, description, availability, or other listing errors before an order is fulfilled.

5. Digital Products

Fronpy may sell prebuilt digital products including, but not limited to:

Prebuilt scripts
Software
Source code
Plugins
Tools
Templates
Other downloadable digital products

Digital products may be delivered electronically through download links, customer accounts, email, client portals, or another delivery method specified by Fronpy.

Because digital products may be accessed, downloaded, copied, or transferred after delivery, refunds for digital products are subject to the specific eligibility requirements described in this policy.

6. Refund Eligibility

A refund claim may be submitted within 3 calendar days (72 hours) after the date of purchase for eligible prebuilt digital products.

The 3-day refund period begins from the date and time the purchase transaction is successfully completed.

Refund claims submitted after the 3-day period may be rejected unless otherwise required by applicable law.

7. Products Eligible for Refund

Refund requests may be considered for the following types of products:

Prebuilt scripts
Prebuilt software
Prebuilt source code
Prebuilt plugins
Prebuilt tools
Other prebuilt digital products offered by Fronpy

Eligibility for a refund does not guarantee that every refund request will be approved. Each request may be reviewed according to the circumstances of the purchase and the applicable terms of the product.

8. Custom Development Is Non-Refundable

Payments for custom development services are generally non-refundable once development work has started.

This includes, but is not limited to:

Custom software development
Custom website development
Custom WordPress development
Custom plugin development
Custom theme development
Custom scripts
Custom API integrations
Custom automation
Mobile application development
Custom design and development work
Other development work specifically created for a customer

This is because custom development involves dedicated time, resources, planning, development, testing, configuration, and other work performed specifically for the customer.

Any advance payment, deposit, milestone payment, or other payment made for custom development is therefore not eligible for a refund once the agreed development work has commenced, except where Fronpy agrees otherwise in writing or where required by applicable law.

9. Non-Refundable Situations

A refund may not be available in circumstances including, but not limited to:

The refund request is submitted more than 3 calendar days after purchase.
The product has been substantially used, modified, copied, redistributed, or incorporated into another project.
The customer has violated the applicable product license or terms of use.
The customer has shared, distributed, resold, or publicly released the product or its source code without authorization.
The customer purchased a product or service without reviewing its stated requirements, specifications, compatibility, or features.
The product is incompatible with third-party software, hosting, hardware, plugins, APIs, operating systems, or other environments that were not expressly supported by the product.
The customer requests a refund because they changed their mind after purchasing a product.
The customer purchased a custom development service.
Development work has already commenced on a custom project.
The customer fails to provide information, access, credentials, content, approvals, or other materials required to complete a project.

10. Product Defects and Technical Issues

If you experience a technical problem with a prebuilt product, we encourage you to contact our support team before requesting a refund.

Where reasonably possible, Fronpy may attempt to resolve technical problems, provide instructions, or provide a corrected or updated version of the product.

A technical issue does not automatically qualify a purchase for a refund. We may first determine whether the issue can reasonably be corrected or whether the product fails to substantially perform as described.

11. Product Compatibility

Customers are responsible for reviewing the product description, system requirements, compatibility information, supported versions, dependencies, and other technical requirements before purchasing.

Fronpy cannot guarantee compatibility with third-party environments that are not expressly identified as supported.

Changes made by third-party platforms, APIs, hosting providers, operating systems, browsers, plugins, or other external technologies may affect the functionality of a product.

12. Refund Request Procedure

To request a refund for an eligible product, contact us within 3 calendar days of purchase.

Refund requests should be sent to:

support@fronpy.com

Please include the following information:

Customer name
Email address used for the purchase
Order or transaction ID
Name of the purchased product or service
Date of purchase
Payment method
Reason for requesting the refund
Relevant screenshots or information, where applicable

Providing complete and accurate information may help us process the refund request more efficiently.

13. Refund Review

After receiving a refund request, Fronpy may review the purchase, payment status, product usage, delivery status, technical issue, license status, and other relevant circumstances.

We may request additional information from the customer where reasonably necessary to evaluate the request.

We aim to review eligible refund requests within a reasonable period. The time required may vary depending on the payment method and the complexity of the request.

14. Approved Refunds

If a refund is approved, the refund will generally be issued using the original payment method where reasonably possible.

Depending on the payment method, bank, mobile financial service, payment gateway, or other financial institution involved, the time required for the refunded amount to appear in the customer's account may vary.

Fronpy is not responsible for delays caused by banks, payment gateways, mobile financial services, or other third-party financial institutions after the refund has been initiated by us.

15. Refunds for Bank Payments

Where the original payment was made through bank deposit or bank transfer, we may request appropriate bank account information from the customer in order to process an approved refund.

The customer is responsible for providing accurate refund information. Fronpy is not responsible for delays or failed transfers resulting from incorrect information provided by the customer.

16. Refunds for bKash Payments

Where the original payment was made through bKash, an approved refund may be processed through an appropriate bKash transaction method, subject to applicable bKash rules and transaction limitations.

Customers may be required to provide the relevant transaction details or payment information necessary to verify and process the refund.

17. Refunds Through Online Payment Gateways

Where payment was made through an online payment gateway, approved refunds will generally be processed through the applicable payment gateway.

The customer's bank or payment provider may require additional time to reflect the refunded amount in the customer's account.

18. Duplicate Payments

If you believe you have accidentally made a duplicate payment for the same product or service, please contact us as soon as possible.

After verification, duplicate payments may be eligible for correction or refund.

19. Failed or Pending Payments

If a payment appears to have failed but money has been deducted from your account, please contact us with the relevant transaction details.

We may need to verify the transaction with the relevant bank, bKash, payment gateway, or financial institution before taking further action.

Please do not make repeated payments for the same order until the status of the original transaction has been confirmed.

20. Chargebacks and Payment Disputes

Customers are encouraged to contact Fronpy first to resolve payment issues, refund requests, or disputes.

If a customer initiates a chargeback or payment dispute without first contacting Fronpy, we reserve the right to provide relevant transaction, order, delivery, account, and communication records to the applicable payment provider or financial institution as part of the dispute resolution process.

Fraudulent or abusive chargeback activity may result in suspension or termination of access to applicable products or services, subject to applicable law.

21. Service Cancellation

Customers may request cancellation of a service before work begins. Whether any payment can be refunded will depend on the applicable service agreement, quotation, order terms, and the amount of work already performed.

Once custom development or other service work has commenced, payments may become non-refundable as described in this policy or the applicable project agreement.

22. Custom Development Milestone Payments

For custom development projects, Fronpy may require advance payments, deposits, or milestone payments before or during development.

Unless otherwise agreed in writing, payments made for completed milestones, development work already performed, third-party services, resources, or committed project costs are non-refundable.

Specific payment and cancellation terms for a custom project may also be defined in the applicable quotation, proposal, statement of work, invoice, or service agreement.

23. Third-Party Costs

Some projects may require third-party services, licenses, domains, hosting, APIs, software subscriptions, plugins, themes, or other external resources.

Payments made by Fronpy to third parties on behalf of a customer may be non-refundable where the third party does not provide a refund.

Any such third-party costs will be communicated to the customer where reasonably applicable.

24. Changes to This Policy

Fronpy may update this Payment & Refund Policy from time to time to reflect changes to our products, services, payment methods, business practices, or applicable legal requirements.

When changes are made, we will update the "Last Updated" date at the beginning of this policy.

The policy applicable to a purchase will generally be the version effective at the time the purchase was completed, unless otherwise required by law.

25. Applicable Law

This Payment & Refund Policy shall be interpreted in accordance with applicable laws and regulations.

Nothing in this policy is intended to limit any mandatory consumer rights or other rights that cannot lawfully be excluded or restricted under applicable law.

26. Contact Us

If you have questions about payments, refunds, cancellations, or this policy, please contact us:

Fronpy

Address:
84 Jalal Plaza, Muradpur,
Chittagong, Bangladesh

Email:
support@fronpy.com

Phone / WhatsApp:
+8801321722999

Business Hours:
Saturday – Thursday, 9:00 AM – 7:00 PM BST

27. Acceptance of This Policy

By purchasing any product or service from Fronpy, you acknowledge that you have read, understood, and agreed to this Payment & Refund Policy.

If you do not agree with this policy, please do not complete your purchase.

Payment and Refund Policy